2 Checks for the presents of modems and how they are configured. Also checks and validates Windows 95 Dial-Up Networking components and phonebook entries.
4 You must terminate your connections prior to testing Dial-Up Networking.\n\nHang-up active connections?
5 Checking Dial-Up Networking Entries
6 Verify Your Modem Cable
102 Dial-Up Networking Login Credentials
500 Verify that all the plugs are pushed completly into their respective jacks. Each cable end should "click" as the cable is place into the jack. The phone cable from the wall jack should plug into the modem into the jack labeled "Line". If you've installed a phone into your modem, it's cord should be plugged into the "Phone" jack on the modem. If this doesn't fix the problem, you may have a bad cable.
1000 Problem(s) with your modem(s)
1001 Problem(s) with dial-up networking
1002 Problem(s) with dial-up networking phonebook.
1003 Problem(s) with communications device.
1004 Problem(s) with networking protocols.
1005 Problem(s) with logging in remotely (authenticating on remote host).
1006 Problem(s) with your dial-up networking modem.
1500 Problems with modems indicate that Windows Telphony (TAPI) system has configured a modem that is not present, or there are simply no modems configured at all. If a modem is configured to be on a different com port than it actually is on, this category of problem will be generated.
1501 Problem with dial-up networking. Any problems that occur in this category are related to dial-up networking sub-system.
1502 Problems exist with your dial-up networking phone book. If you have installed dial-up networking, then this indicates that some entries may be incomplete or missing or that the phone book files may be corrupted.
1503 Problems exist with your communications port that may indicate that you have installed a device that is no longer present or that a modem is installed on a device that is not present or cannot be accessed. Windows 95 will automatically determine your communications port for you upon installation.
1504 Problems involving networking settings can be caused by attempting to connect to a network resource using a protocol that the remote network doesn't support. Other problems can be created when a protocol is misconfigured. For example, in dial-up networking, the most common protocol problem is misassigned internet addresses (IP address for short) or the DNS servers, or gateway address. Contact your Internet Service Provider for assistance in configuring your dial-up networking protocols.
1505 Problems with dial-up networking devices usually indicate that the configured remote access dial-up adapter is not configured properly. If a modem has been specified as the dial-up adapter in the phonebook entry, and the modem doesn't exist, it may cause an error to be generated in this category.
1506 A problem exists with dialing your Internet Service Provider (or dial-up networking provider). The communcation device seems to be working properly but could not connect with a modem on the other end of the dial-up connection. You may have dialed the wrong number or the line may be busy.
1508 This solution will present Windows Help on the topic to assist the user on installing a modem.
1509 This solution will present Windows Help on the topic to assist the user on installing dial-up networking.
1510 This solution will present Windows Troubleshooting wizard to assist the user on dial-up networking installation and configuration.
1511 This solution will present Windows Troubleshooting wizard to assist the user on configuring a modem.
1512 This solution will present Windows Help on the topic to assist the user on installing networking protocols.
1513 This solution will present Windows Help on the topic to assist the user with renaming the computer so that Windows networking can properly identify the computer.
1514 This solution will run the dial-up networking installation and install it on the computer.
1515 This solution will run the dial-up networking add phone book entry wizard and allow the user to create a new dial-up networking connection.
1516 This solution will run the network control panel and allow the user to add/configure a network protocol such as TCP/IP or IPX.
1517 This solution will run the modem installation wizard and allow the user to install and configure a modem or other dial-up adapter.
1518 This solution will run the dial-up networking phone book entry dialog and allow the user to edit a dial-up networking entry.
1519 This solution will run the modem control panel applet and allow the user to configure the modem properties.
1520 This solution will explain and diagram how to properly connect your phone cable from your modem to the phone jack and to connect an external phone to the modem.
1521 This solution will edit the dial-up networking authentication credentials (user name and password) and save them in the phone book.
1522 This solution will run the modem installation wizard and install a modem.
1525 The Telephone API (TAPI) found a modem registered which is not present on the system, is not installed properly, or has a conflict with another device.
2000 A modem was not detected.
2001 The modem "%s" is registered but not installed.
2003 Dial-up networking is not installed or phonebook is corrupted.
2004 Phone book entry is incomplete or missing.
2005 Dial-up networking phone book in empty.
2006 Cannot resolve hostname to IP address (DNS failure).
2007 Cannot reach Internet.
2008 RAS Error
3000 Run the Windows 95 "Install New Modem" wizard.
3001 Remove the registered modem.
3002 Install dial-up networking.
3003 Edit dial-up networking phonebook.
3004 Windows help on installing dial-up networking.
3005 Use Windows 95 Troubleshooting wizard for Dial-Up Networking problems.
3006 Troubleshooting, Modems
3007 Windows help on installing networking protocols.
3008 Add an entry into the dial-up networking phonebook.
3009 Windows help on installing a modem.
3010 Windows help on changing your computers network name.
3011 Explain problem.
3012 Install networking protocol.
3014 Edit modem properties.
3015 Instructions on connecting your phone cable to your modem.
3016 Edit dial-up networking logon credentials (user name and password).
4000 Checking modems...
4001 Checking dial-up networking...
4002 Please wait while Windows 95 Dial-up Networking is installed.\n\nYou will need to restart your computer after PC Medic 97 has completed fixing your problems.
10600 Dial-up networking in incorrectly configured. This can be caused by a failed installation attempt or failure to completely remove dial-up networking.
10601 The port being used by dial-up networking caused an internal error. Possible causes might be an incorrectly configured dial-up adapter or modem.
10602 There is a dial-up networking connection present on this port. PC Medic 97 could not use this port. All dial-up networking connections should be disconnected prior to running the diagnostics.
10604 An internal error occurred when attempting to use a dial-up networking connection: Wrong information specified.
10605 An internal error occurred when attempting to use a dial-up networking connection: Cannot set port information.
10606 The port specified is invalid or cannot be used. Cannot establish a connection using the specified port. This may be caused by hardware conflicts or general hardware failure on the dial-up networking adapter.
10607 An internal error occurred when attempting to use a dial-up networking connection: An invalid event has occurred.
10608 The specified device for this entry does not exist. You may have specified the wrong modem device or dial-up adapter device in the properties for this phonebook entry.
10609 The specified device type for this entry does not exist. The system cannot find a device type appropriate for this entry.
10610 The information specified for this entry is invalid. A possible cause for this might be missing information in the phonebook entry or invalid information.
10611 Dial-up networking cannot establish a route to host. Your TCP/IP protocol is not configured properly or the connection experienced a network delay sufficient to cause a timeout. Your IP address, DNS addresses and Gateway addresses should match your Internet Service Provider's (ISP) required address settings.
10612 Dial-up networking cannot establish a route to host. Your TCP/IP protocol is not configured properly or the connection experienced a network delay sufficient to cause a timeout. Your IP address, DNS addresses and Gateway addresses should match your Internet Service Provider's (ISP) required address settings.
10613 Cannot enable compression specified in dial-up networking entry. Possible problems for this may be that the dial-up adapter cannot support compression or that your Internet Service Provider (ISP) does not support compression or your modem cannot support compression.
10614 An internal error occurred when attempting to use a dial-up networking connection: Out of buffers. This could be caused by a system resource problem that may require rebooting your machine. Another cause may be that dial-up networking was not installed properly.
10615 The specified device/port was not found. You may have a dial-up adapter configured which is not present or exists on another device or port that what it is configured for.
10616 An internal error occurred when attempting to use a dial-up networking connection: An asynchronous request is pending.
10617 An internal error occurred when attempting to use a dial-up networking connection: The port or device is already disconnecting. You should wait for your network connectino to disconnect before attempting to run diagnostics again.
10618 An internal error occurred when attempting to use a dial-up networking connection: The port is not open.
10619 An internal error occurred when attempting to use a dial-up networking connection: The port is disconnected.
10620 An internal error occurred when attempting to use a dial-up networking connection: There are no endpoints. This would indicate that the dial-up adapter protocol bindings are not setup correctly. Dial-up networking cannot establish a point-to-point (PPP) connection with the remote host.
10621 The phonebook file is missing or is corrupt and cannot be opened by dial-up networking. The phonebook could be corrupted by a problem occurring when writing to the phonebook such as a system crash or abnormal application termination while updating the phonebook. If the phonebook is missing then dial-up networking would need to be removed (if installed) and then re-installed.
10622 Dial-up networking cannot load the phone book file.The phonebook file is probably missing or is corrupt and cannot be opened by dial-up networking. The phonebook could be corrupted by a problem occurring when writing to the phonebook such as a system crash or abnormal application termination while updating the phonebook. If the phonebook is missing then dial-up networking would need to be removed (if installed) and then re-installed.
10623 The phonebook entry cannot be opened. This usually indicates the phonebook file is missing or is corrupt and the entry cannot be opened by dial-up networking. The phonebook could be corrupted by a problem occurring when writing to the phonebook such as a system crash or abnormal application termination while updating the phonebook.
10624 Cannot write the phone book file. Your user may not have write permissions to the phone book file or the files attributes may be set to read-only.
10625 Invalid information found in the phone book file. This may be caused by a corrupt entry or by upgrading Windows and not re-installing dial-up networking.
10626 An internal error occurred when attempting to use a dial-up networking connection: Cannot load a string. This is a resource problem and may be caused by dial-up networking aborting prematurely without the system rebooting. You may also have serious memory problems.
10627 An internal error occurred when attempting to use a dial-up networking connection: Cannot find key. The dial-up networking phonebook database may be corrupt.
10628 The port was disconnected. This may be caused by excessive line noise which caused the dial-up adapter (modem) to disconnect before all tests could be made. Also, the user or the host operator or dial-in device may have disconnected the line prior to authentication being completed.
10629 The port was disconnected by the remote machine. This indicates that the connection was terminated at the remote end by either the host system or dial-in device. This could be caused by incompatible modem settings such as parity settings, baud rate (speed), or compression settings. It could also be caused by line noise that the remote dial-in device could not compensate for so it may have termintated the connection. Also a possible problem could be dial-in restrictions at the remote end.
10630 The port was unable to connect due to hardware failure. The dial-up adapter could not establish a connection to the remote dial-in device or the device was not present on the port for which it is configured for locally.
10631 The port was disconnected by the user. The dial-up attempt was terminated manually by the user or the phone line (or dial-in line) was disconnected by the user.
10632 An internal error occurred when attempting to use a dial-up networking connection: The structure size is incorrect.
10633 The port is already in use or is not configured for Remote Access dial out. Each dial-up adapter can be configured for dial in, or dial out and must be configured for dial out for PC Medic 97 to diagnose the phone book entry.
10634 Cannot register your computer on on the remote network. The protocols configured for this phone book entry may not be supported by the remote, your authentication (username and password) may not give sufficient privileges on the remote host, or your protocol (TCP/IP) settings may not be consistent with you Internet Service Provider (ISP) or network provider requirements.
10635 An internal error occurred when attempting to use a dial-up networking connection: Unknown error.
10636 The wrong device is attached to the port. The port is configured for one type of device but has another type attached to it. This indicates the dial-up adapter is misconfigured.
10637 An internal error occurred when attempting to use a dial-up networking connection: The string could not be converted.
10638 An internal error occurred when attempting to use a dial-up networking connection: The request has timed out.
10639 An internal error occurred when attempting to use a dial-up networking connection: No asynchronous net available.
10640 An internal error occurred when attempting to use a dial-up networking connection: A NetBIOS error has occurred. You may not be able to connect using NetBIOS but your dial-up networking phone book entry specifies to use it.
10641 An internal error occurred when attempting to use a dial-up networking connection: The server cannot allocate NetBIOS resources needed to support the client.
10642 An internal error occurred when attempting to use a dial-up networking connection: One of your NetBIOS names is already registered on the remote network.
10643 A network adapter at the server failed. Your Internet Service Provider (ISP) may have hardware that is incompatible with your or is not functioning properly.
10644 An internal error occurred when attempting to use a dial-up networking connection: You will not receive network message popups.
10645 An internal error occurred when attempting to use a dial-up networking connection: Internal authentication error. Your network subsystem is failing which could indicate that you need to logoff and relogin or reboot your system. If the problem persists, it might indicate that your entire networking system needs to be reinstalled and reconfigured.
10646 The account is not permitted to logon at this time of day. The remote host has logon restrictions in effect and will not permit a connection at this time.
10647 The account is disabled. The username/account on the remote host has been disabled and will not allow any more logins. This indicates that the dial-up networking entry is no longer valid and should be configured with a new network username and password.
10648 The password has expired. You should obtain a new password from your Internet Service Provider (ISP) or network provider and reconfigure your logon credentials to use the new password.
10649 The account does not have Remote Access permission. Your Windows 95 login does not have sufficient access to use dial-up networking.
10650 The Remote Access server is not responding. This may be caused by a system problem internal to dial-up networking that may require a reboot.
10651 Your modem (or other connecting device) has reported an error. This may be caused by a problem with your connection to your modem or your modem may be failing.
10652 Unrecognized response from the device. This indicates that your dial-up networking device is not configured properly or is failing. It may also indicate that the device type is not correctly configured for the port it is using.
10653 A macro required by the device was not found in the device .INF file section. This indicates that your installation files for the device are incomplete or that your installation for that device failed.
10654 A command or response in the device .INF file section refers to an undefined macro. This could be caused by an outdated or incompatible installation file for the device installed on the dial-up networking port.
10655 The <message> macro was not found in the device .INF file section. Your installation files are not setup correctly and may need to be reinstalled for the device.
10656 The <defaultoff> macro in the device .INF file section contains an undefined macro. Your installation files are not setup correctly and may need to be reinstalled for the device.
10657 The device .INF file could not be opened. Your installation files are not setup correctly and may need to be reinstalled for the device.
10658 The device name in the device .INF or media .INI file is too long. Your installation files are not setup correctly and may need to be reinstalled for the device or are outdated for this version of Windows 95.
10659 The media .INI file refers to an unknown device name. Your installation files are not setup correctly and may need to be reinstalled for the device or you may have attempted to install outdated drivers for the device.
10660 The device .INF file contains no responses for the command. Your installation files are not setup correctly and may need to be reinstalled for the device.
10661 The device .INF file is missing a command. Your installation files are not setup correctly and may need to be reinstalled for the device.
10662 Attempted to set a macro not listed in device .INF file section. Your installation files are not setup correctly and may need to be reinstalled for the device.
10663 The media .INI file refers to an unknown device type. Your installation files are not setup correctly and may need to be reinstalled for the device.
10664 Cannot allocate memory. This indicates an internal error occured in while attempting to use the system's dial-up networking facilities. The system may be running out of resources or may need to be rebooted.
10665 The port is not configured for Remote Access. Your dial-up adapter needs to be configured properly to use Remote Access for dial out (and dial in services if needed).
10666 Your modem (or other connecting device) is not functioning. If this dial-up adapter is configured correctly, then this indicates a hardware failure in the adapter. It may also indicate the dial-up adapter is not configured to use an adapter (modem) that is configured correctly.
10667 Cannot read the media .INI file. Your installation files are not setup correctly and may need to be reinstalled for the device.
10668 The connection dropped. This could be caused by line noise that the modems could not compensate for or an intentional disconnection on either the remote or host end.
10669 The usage parameter in the media .INI file is invalid. Your installation files are not setup correctly and may need to be reinstalled for the device.
10670 Cannot read the section name from the media .INI file. Your installation files are not setup correctly and may need to be reinstalled for the device.
10671 Cannot read the device type from the media .INI file. Your installation files are not setup correctly and may need to be reinstalled for the device.
10672 Cannot read the device name from the media .INI file. Your installation files are not setup correctly and may need to be reinstalled for the device.
10673 Cannot read the usage from the media .INI file. Your installation files are not setup correctly and may need to be reinstalled for the device.
10674 Cannot read the maximum connection BPS rate from the media .INI file. Your installation files are not setup correctly and may need to be reinstalled for the device.
10675 Cannot read the maximum carrier BPS rate from the media .INI file. Your installation files are not setup correctly and may need to be reinstalled for the device.
10676 The line is busy. If the phone number configured in the dial-up adapter is the correct number, then try again later.
10677 A person answered instead of a modem. This could be caused by specifying the wrong phone number in the dial-up networking phone book entry or that remote host has temporarily taken the dial-in modem out of service.
10678 There is no answer. Occasionally the remote host has a modem that just finished a phone call immediately prior to your connection and the modem has not reset. If your phone number is correct, then try again.
10679 Cannot detect carrier. The modem that has answered on the remote end could not establish a link with your modem. This may be caused by line noise or incompatible modems on either end.
10680 There is no dial tone. This may be caused incorrectly installing the phone cable to the modem.
10681 General error reported by device. This may be caused by a general hardward error or the modem may be confused by the commands being set to initialize the modem prior to making the call to the remote computer.
10682 Dial-up networking reported an internal error: ERROR_WRITING_SECTIONNAME
10683 Dial-up networking reported an internal error: ERROR_WRITING_DEVICETYPE. This may be caused by configuring one class of connection device and then changing the device to another class without changing the dial-up networking phone book entry to use the new device.
10684 Dial-up networking reported an internal error: ERROR_WRITING_DEVICENAME
10685 Dial-up networking reported an internal error: ERROR_WRITING_MAXCONNECTBPS
10686 Dial-up networking reported an internal error: ERROR_WRITING_MAXCARRIERBPS
10687 Dial-up networking reported an internal error: ERROR_WRITING_USAGE
10688 Dial-up networking reported an internal error: ERROR_WRITING_DEFAULTOFF
10689 Dial-up networking reported an internal error: ERROR_READING_DEFAULTOFF
10690 Dial-up networking reported an internal error: ERROR_EMPTY_INI_FILE
10691 This phonebook entry either contains an invalid user name and/or password or the password is missing. PC Medic 97 cannot establish a connection to the remote host or cannot authenticate on the remote host due to this missing piece of information.
10692 Hardware failure in port or attached device.
10693 Dial-up networking reported an internal error: ERROR_NOT_BINARY_MACRO
10694 Dial-up networking reported an internal error: ERROR_DCB_NOT_FOUND
10695 Dial-up networking reported an internal error: ERROR_STATE_MACHINES_NOT_STARTED
10696 Dial-up networking reported an internal error: ERROR_STATE_MACHINES_ALREADY_STARTED
10697 Dial-up networking reported an internal error: ERROR_PARTIAL_RESPONSE_LOOPING
10698 A response keyname in the device .INF file is not in the expected format.
10699 The device response caused buffer overflow. Your system could not read the response before the memory allocated for the response filled up and overflowed.
10700 The expanded command in the device .INF file is too long.
10701 The device moved to a BPS rate not supported by the COM driver. This may be caused by exceeding the devices driver capabilities.
10702 Device response received when none expected. This may be caused by the dial-up adapter driver getting out of sync with the driver. A reboot may be necessary.
10703 Dial-up networking reported an internal error: ERROR_INTERACTIVE_MODE
10704 The callback number specified in the phone book entry does not conform to a legitimate phone number format.
10705 Dial-up networking reported an internal error: Invalid authorization state.
10706 The device driver for this dial-up adapter could not initialize the data rate.
10707 Dial-up networking reported an internal error: X.25 diagnostic indication.
10708 The account on the remote host has expired and is no longer valid.
10709 Error changing password on domain. The password may be too short or may match a previously used password.
10710 Serial overrun errors were detected while communicating with your modem. Your computer could not respond quickly enough to read the incoming characters from the modem buffers before they overrun the memory allocated to it.
10711 RasMan initialization failure. Check the event log.
10712 Biplex port initializing. Wait a few seconds and redial.
10713 No active ISDN lines are available.
10714 No ISDN channels are available to make the call.
10715 Too many errors occured because of poor phone line quality.
10716 The Remote Access IP configuration is unusable. This may indicate that your IP address or other item is not configured properly.
10717 No IP addresses are available in the static pool of Remote Access IP addresses.
10718 Timed out waiting for a valid response from the remote PPP peer. Your remote host could not respond fast enough to prevent this timeout.
10719 PPP terminated by remote machine. Your remote host has decidedly disconnected your dial-up network connection.
10720 No PPP control protocols configured. This indicates that your phone book entry's properties are not configured to use PPP or that it is not configured properly for the remote host.
10721 Remote PPP peer is not responding. This can happen when the remote host networking services have been terminated or a general problem with the remote host computer.
10722 Dial-up networking reported an internal error: The PPP packet is invalid.
10723 The phone number including prefix and suffix is too long.
10724 The IPX protocol cannot dial-out on the port because the machine is an IPX router.
10725 The IPX protocol cannot dial-in on the port because the IPX router is not installed.
10726 The IPX protocol cannot be used for dial-out on more than one port at a time.
10727 Dial-up networking reported an internal error: Cannot access TCPCFG.DLL.
10728 Dial-up networking reported an internal error: Cannot find an IP adapter bound to Remote Access.
10729 Dial-up networking reported an internal error: SLIP cannot be used unless the IP protocol is installed.
10730 Computer registration is not complete.
10731 The protocol is not configured.
10732 The PPP negotiation is not converging.
10733 The PPP control protocol for this network protocol is not available on the server.
10734 The PPP link control protocol terminated.
10735 The requested address was rejected by the server. Your TCP/IP address specified in the dial-up networking phone book entry is not valid for the remote host or is already in use by the remote host and was rejected.
10736 The remote computer terminated the control protocol.
10737 Dial-up networking reported an internal error: Loopback detected.
10738 The server did not assign an address. Your phone book entry is configured to obtain an address from the remote host and the server could not assign one.
10739 The authentication protocol required by the remote server cannot use the Windows NT encrypted password. Uncheck the 'Authenticate using current user name and password' option for this entry and redial.
10740 Invalid TAPI configuration. Your modem configuration is invalid.
10741 The local computer does not support encryption.
10742 The remote server does not support encryption.
10743 The remote server requires encryption and your dial-up connection is not configured to use encryption.
10744 Cannot use the IPX network number assigned by remote server. Check the event log.
10745 Dial-up networking reported an internal error: ERROR_INVALID_SMM
10746 Dial-up networking reported an internal error: ERROR_SMM_UNINITIALIZED
10747 Dial-up networking reported an internal error: ERROR_NO_MAC_FOR_PORT
10748 Dial-up networking reported an internal error: ERROR_SMM_TIMEOUT
10749 Your dial-up networking phone book entry has a phone number that is bad or not recognizable. Only the characters 0 to 9, T, P, W, (, ), -, @, and space are allowed in the number.
10750 Dial-up networking reported an internal error: ERROR_WRONG_MODULE
10751 Invalid callback number. Only the characters 0 to 9, T, P, W, (, ), -, @, and space are allowed in the number.
11000 Phonebook entry is not complete. Missing user name and/or password.
